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Frequently Asked Questions

  • Do I need an appointment?

    Nope!  We are a walk-in practice so no appointment necessary.  


    If you bring your pet in during our walk-in hours, it will be seen and serviced. 


    If you'd like to save your spot, you can call ahead or use our online booking tool to get placed on our schedule.

  • Can I come even if I don't have a "pet emergency"?

    Absolutely!  Aside from treating urgent issues, we also provide immediate veterinary care for non-emergency problems as well.  We're here for your convenience!


    • Vomiting
    • Diarrhea
    • Lameness
    • Ear, Eye & Skin Issues
    • Ain't Doing Right - Pain, Lethargy, Coughing
    • Wellness Exam
    • Urinary Issues

  • What is 'Check-In Online'?

    Due to the dynamic nature of Pet Urgent Care we provide you the ability to select your arrival time slots to reduce our clients' frustrations of waiting to be seen (just like in all human urgent care clinics). 


    We are a slot reservation and walk-in clinic but please call to let us know you are on your way if there is not a reservation made to ensure you can be seen. 


    If you see that there are no arrival times left available, wait time may apply.  

  • Are you open at night or on weekends?

    We offer extended hours and weekend availability!


    Monday: 10am - 7pm

    Tuesday: Closed

    Wednesday: Closed

    Thursday: 10am - 7pm

    Friday: 10am - 7pm

    Saturday: 9am - 6pm

    Sunday: 9am - 6pm

  • What time should I arrive so my pet can be seen?

    Please arrive at least 30 minutes before close.  


    In most cases, the earlier in the day the better so that we can address your pet's issues. 


    We are a slot reservation and walk-in clinic but please call to let us know you are on your way if there is not a reservation made to ensure you can be seen. 

  • How long are your wait times?

    Due to quality of care we provide and the nature of being a walk-in urgent care vet clinic, our wait times can be unpredictable.


    If you'd like to reserve your spot, give us a call or use our online booking tool.  


    This will help you avoid any potential wait times.  

  • When should I take my pet to an emergency animal hospital?

    Our state-of-the-art facility will be able to handle most injuries and illnesses; however, if your pet is too sick or injured to be cared for by us, we’ll refer you to a facility that can manage critically ill animals.


    Please take your pet to an emergency animal hospital for life threatening emergencies such as: 


    • Amputation
    • Bloat/GDV
    • Cardiac Arrest
    • Choking
    • Collapse or Loss of Consciousness
    • Distressed mother in labor
    • Excessive Bleeding
    • Hit by Car
    • Kidney Failure
    • Overnight Hospitalization
    • Paralysis
    • Penetrating Wounds
    • Pneumonia
    • Seizures (can triage and stabilize)
    • Severe Trauma (hit by object or falling)
    • Stopped Breathing
    • Surgical Repairs of Fractures (we can diagnose and stabilize)

    Click here for more info...

  • What should I expect during my visit?

    1. The Veterinarian will perform a physical examination. The Veterinarian will discuss all findings and provide a treatment plan estimate for any/all diagnostic and treatments if necessary.
    2. A team member will go over the estimate before starting any of the diagnostics tests or treatments.
    3. We will perform the diagnostics and/or treatments that you approve. 
    4. The Veterinarian will prescribe medications and write you a discharge summary to take home for your reference. 
    5. We can email your invoice to you and your pet’s medical record to their primary care Veterinarian. 

  • Do you charge an emergency fee?

    There is never an emergency visit fee. 


    At every visit, our veterinarians will provide a full examination of your pet. The office visit is $75 no matter the reason you come in!

  • Do you offer a first-responder or military discount?

    We feel strongly about supporting our community and uniformed service officers. 


    We offer a 10% discount on our professional services to all uniformed servicemen and first- responders: Military, Police, and Firefighters, EMT. 


    Thank you for your service!

  • What payment options do you offer?

    We accept the following payments: Cash, VISA, MasterCard, Discover, and American Express. 


    We can not accept payment by check. We also accept Care Credit and Venmo payments.

  • Do you offer payment plans?

    We do not.  


    Payment must be made in full at time of checkout

  • Will you send my pet's records to my primary care veterinarian?

    Of course!  


    We will electronically submit all of the records from your visit to your primary care veterinarian by the end of that day, including your pet's physical exam, laboratory results, diagnostic images, treatment plan, and a copy of your discharge instructions.

We provide an affordable alternative to the vet ER. 

We offer the best care when your pet is ill or injured.

Walk in or save your spot online.

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